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Core Services of Shijiazhuang Hongwei Power
Transformer Co., Ltd.

Core Services of Shijiazhuang Hongwei Power<br>Transformer Co., Ltd.

Technical Support

Shijiazhuang Hongwei Electric Power provides end-to-end technical support services throughout the product lifecycle, covering pre-sales, sales, and after-sales phases. During the pre-sales phase, our technical team works one-on-one with clients to develop customized solutions and energy efficiency recommendations, tailored to grid planning, load characteristics, and operational environments. In the sales phase, we offer equipment installation guidance, wiring and commissioning training, and on-site technical support to assist clients in equipment deployment and initial operation. For after-sales support, we provide lifelong technical consultation, equipment upgrade plans, and fault diagnosis assistance. We also regularly share industry updates and maintenance guidelines to ensure long-term stable operation of clients' equipment and adapt to evolving technical requirements across various scenarios.

01 Production Process

The company operates under a standardized and refined production management system, with its processes strictly compliant with GB/T 1094 series national standards and industry norms. The core processes are as follows:

02 Cooperation Process

Testing & Inspection (Testing Process)

The company has established a three-tier inspection system covering the entire production process to ensure all products meet performance standards.

Raw material inspection

01 Raw material inspection

Conduct material analysis, withstand voltage test, dielectric loss test, etc. for raw materials such as iron core, coil, insulating material, transformer oil, etc. All unqualified raw materials shall be rejected.

Process detection

02 Process detection

Quality control points are set up in key production processes, and the core stacking coefficient, coil DC resistance, and body insulation resistance are monitored in real time, with all data being recorded.

Factory-wide inspection

03 Factory-wide inspection

Upon completion of final assembly, the product undergoes comprehensive testing in accordance with national standards, including power frequency withstand voltage test, lightning impulse test, partial discharge detection, loss measurement, ratio testing, and noise measurement, to ensure all parameters meet technical specifications.

Customized testing (on-demand)

04 Customized testing (on-demand)

For specially designed products, additional environmental compatibility tests such as high/low-temperature cycling, humidity-heat tests, and salt spray tests are conducted.

Inspection report

05 Inspection report

All test data is recorded in real-time, with a detailed inspection report provided upon delivery. The report supports on-site verification by customers or retesting by third-party authoritative institutions.

After-sales Service

Shijiazhuang Hongwei Electric Power upholds the 'Worry-Free Throughout' service philosophy, providing customers with comprehensive support:

Warranty commitment

Warranty commitment

The product comes with a 1-year warranty. During this period, any non-human-induced damage will be repaired or replaced free of charge.

Rapid response

Rapid response

A 24-hour after-sales service hotline is established to provide preliminary solutions promptly upon receiving requests.

Installation and commissioning

Installation and commissioning

We provide comprehensive installation manuals and arrange professional engineers to assist with on-site installation and wiring debugging as required, ensuring rapid equipment operation.

Regular maintenance

Regular maintenance

During the warranty period, we provide equipment performance testing, maintenance guidance, and potential hazard identification.

Lifetime support

Lifetime support

Provides lifelong technical consultation, equipment upgrade support and spare parts supply services;

Emergency support

Emergency support

In the event of sudden power grid failures, emergency service channels will be activated to prioritize resource allocation and assist customers in restoring power supply.

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